Refund policy

Return & Refund Policy

Effective Date: September 30, 2026

At Encliff, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may return eligible products within 7 days from the date of delivery, subject to the conditions below.

1. 7-Day Return Policy

You may request a return within 7 days from the date your order is delivered.

To be eligible for a return:

  • The return request must be submitted within 7 days from the date of delivery.

  • The product must be unused and unworn.

  • The product must be returned in its original condition.

  • All original tags, packaging, accessories, invoices, and free gifts (if any) must be returned with the product.

  • The product must pass our quality inspection upon receipt.

2. Return Shipping

We want to make the return process as convenient as possible for you.

Preferred option: Customers may return the product to our warehouse using their preferred courier service at their own expense. This allows you to choose the courier and service that works best for you. When you choose this option, Encliff will not deduct any return shipping fee or other return-related charge from your refund. Once the returned product is received and successfully passes our quality inspection, the eligible purchase amount will be refunded in full.

Alternatively, if you prefer Encliff to arrange the return pickup, a ₹220 return shipping fee will be deducted from your final refund amount to cover the reverse shipping cost.

For returns due to a damaged or incorrect product received, Encliff will arrange and bear the complete return shipping cost, and no return shipping fee will be deducted from your refund.

3. Non-Returnable Items

For hygiene reasons, the following products are non-returnable and non-exchangeable:

  • Earrings

  • Nose rings

However, if an earring or nose ring arrives damaged or incorrect, the customer may raise a claim in accordance with the damaged/incorrect product policy below.

4. Damaged, Incorrect or Missing Products

If you receive a damaged, incorrect, or missing product, please submit a claim within 24 hours of delivery through the Encliff return/complaint process.

Unboxing Video Requirement

For damaged, incorrect, or missing-product claims, customers are required to record a complete and uninterrupted 360° unboxing video while opening the package.

The video should:

  • Clearly show the sealed package before opening.

  • Show the package from all sides before it is opened.

  • Clearly capture the entire opening/unboxing process without cuts or interruptions.

  • Clearly show the product and all items received after opening.

  • Clearly show any visible damage, incorrect product, or missing item.

Clear photographs may also be requested for verification.

The unboxing video and photographs may be used by Encliff to verify the condition of the package and product.

If the required unboxing video or other verification information is not provided, Encliff may be unable to approve a claim where the condition of the product or package cannot otherwise be verified.

Once the claim is verified and approved:

  • For a damaged product, Encliff will provide a replacement completely free of cost.

  • For an incorrect product, Encliff will arrange the appropriate replacement or resolution.

  • For a missing product, Encliff will arrange the appropriate resolution after verification.

  • Encliff will bear the complete return and replacement shipping costs for approved damaged, incorrect, or missing-product claims.

  • No return shipping fee will be deducted from the customer's refund for an approved damaged, incorrect, or missing-product claim.

Our team may request additional information if required for verification.

5. Exchange Policy

Eligible products may be exchanged within 7 days from the date of delivery, subject to product availability and Encliff's quality inspection.

To be eligible for an exchange:

  • The exchange request must be submitted within 7 days from the date of delivery.

  • The product must be unused and unworn.

  • The product must be returned in its original condition.

  • All original tags, packaging, accessories, invoices, and free gifts (if any) must be included.

  • The product must successfully pass Encliff's quality inspection.

Exchange requests are subject to product availability. If the requested replacement product is unavailable, Encliff may provide an alternative resolution, including a refund where applicable.

Exchange shipping: Customers may return the product using their preferred courier at their own expense. Alternatively, customers may request Encliff to arrange the return pickup. Applicable shipping or adjustment terms will be communicated during the exchange process.

Earrings and nose rings are not eligible for exchange for hygiene reasons, except where the item received is damaged or incorrect.

6. Return Process

Returns can be initiated online through the return request option available on the Encliff website. Customers are not required to contact customer support to initiate a standard return.

To initiate a return:

  1. Submit a return request online within 7 days from the date of delivery.

  2. Enter your order number and select the product you wish to return.

  3. Select your preferred return shipping option:

    • Customer-arranged return: Ship the product to our warehouse using your preferred courier at your own expense. No return shipping fee or other return-related charge will be deducted from your eligible refund.

    • Encliff-arranged pickup: Request Encliff to arrange the return pickup. The applicable return shipping charge will be reflected in accordance with the Return Shipping and Refund Policy.

  4. Follow the return instructions provided during the online return process.

  5. Pack the product securely with all original packaging, tags, accessories, invoices, and free gifts, if applicable.

  6. Ship or hand over the package according to the selected return option.

  7. The product will be inspected after it reaches our warehouse.

Important: 360° Video Required

For a standard return, customers are required to record or submit a 360° video while filling the return form.

However, Encliff reserves the right to request photographs, videos, or other information where reasonably required to verify the condition of a returned product.

7. Refund Policy

Once the returned product is received and successfully passes our quality inspection:

  • The applicable refund will be processed to the original payment method.

  • If you choose to send the product back using your preferred courier at your own cost, no return shipping fee or other return-related charge will be deducted from your refund, and the eligible purchase amount will be refunded in full.

  • If you prefer Encliff to arrange the return pickup, a ₹220 return shipping fee will be deducted from the final refund amount.

  • For returns due to a damaged, incorrect, or missing product, Encliff will bear the complete return shipping cost and no return shipping fee will be deducted from your refund.

  • Refunds are generally processed within 7–15 business days after the returned product is received and approved.

  • For Cash on Delivery (COD) orders, refunds will be processed through a bank transfer or another payment method approved by Encliff, after the required customer details are provided.

8. Quality Inspection

All returned and exchanged products are subject to quality inspection by Encliff.

Encliff reserves the right to inspect and determine whether a returned or exchanged product meets the applicable eligibility requirements before approving a return, exchange, replacement, or refund.

A return or exchange may be rejected if the product:

  • Has been worn or used.

  • Shows signs of damage caused after delivery.

  • Has been altered, modified, washed, or otherwise tampered with.

  • Is missing original tags, packaging, accessories, invoices, or free gifts.

  • Does not match the product originally purchased.

  • Shows signs of use, wear, scratches, stains, or other deterioration inconsistent with an unused product.

The final decision regarding return or exchange eligibility will be based on the condition of the product received by Encliff and the results of the quality inspection.

9. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been dispatched, it cannot be cancelled and will be governed by this Return & Refund Policy.

10. Contact Us

For questions regarding returns, refunds, exchanges, replacements, or damaged products, please contact Encliff customer support through the contact details available on our website.

Encliff reserves the right to modify or update this Return & Refund Policy from time to time. The latest version published on the Encliff website shall prevail.